FAQ

Exchanges and Returns

We have free exchanges and hassle-free returns for up to 30 days for all domestically shipped merchandise.  All returned and exchanged shoes may not be worn or altered. 

Start a Return

Shoes marked as Final Sale are not returnable; Exchange Only shoes can be exchanged for any available style/size. If you return your shoes after 30-days, a store credit may be issued at the discretion of JonJosef.com. 

We provide pre-paid shipping labels for all exchanges and returns. Exchanges are free. Returns incur a nominal fee of $9.99. 

Start an Exchange

We suggest re-using the shipping box your shoes arrived in.

Your exchange is mailed within 2-business days of receipt of your first item. The sooner you return your first pair the sooner you get your next!

We do accept returns and exchanges within 30 days of purchase however missing shoe boxes incur an additional fee of $10 for special handling.

Sizing and Shoe Care

Our shoes fit true to size. If you’re in between sizes, we suggest sizing up a half size. See our size chart and how to measure your foot. Still not sure? Our customer service team is also here to help!  Just email us or call 800-972-5003.

Our newest Gatsbys are free of leather linings and have a new padded insole.  

Some of our leather soled merchandise has this wrap to protect the leather sole as you try them on. Keeping your shoes? The wrap can be easily removed by peeling it off starting at one of its edges.

Shoe care varies both by style and material. For personalized shoe care tips just email Customer Service with your question/s.

Shipping

Contiguous U.S orders ship FREE via USPS Priority Mail which typically takes 3 business days to arrive. Orders are processed weekdays in EST (Mon – Fri).  

We kindly ask that if you need your shoes in time for a special occasion you consider our business hours when placing your order – we do offer expedited shipping. Holidays sometimes mean we might not ship on a weekday. Email us if you have a shipping question.

We offer expedited shipping options from UPS: 2nd Day air costs $20 per item, and Overnight is $30 per item. Expedited orders placed before noon EST will be processed the same day. Expedited shipping does not arrive on Saturdays or Sundays.

We ship outside the Contiguous U.S. via USPS Priority mail for a nominal fee of $10 per order.

We offer three shipping options to our international customers. USPS First Class Package International, USPS Priority Mail International or USPS Priority Mail Express International. Shipping fees vary and are calculated as you check out. It’s difficult to predict the exact timing of your shipment because customs occasionally holds merchandise. Orders do not include international taxes or duties so depending where you live, you may be responsible for these fees.

Orders

We process orders as quickly as we can, but we might be able to update your shipping address, change size or even cancel an order. For fastest service Mon – Fri just call 800-972-5003 between 10 AM and 5PM EST and we will see what we can do. Weekends and holidays email us and put Change or Cancel Order in the subject line of your email.

There’s a time and purpose to all our offers for our customers, we are unable to apply discount codes to a previous purchase.

Our customers might occasionally see more than one discount for our shoes, but only one discount code can be applied per order.

Some merchandise can be ordered in advance of its immediate availability. Look for a button that says Pre-Order when you select your size. An availability date that is the anticipated ship date will pop up. Please note that order confirmations from Pre-Orders will not show your item is on pre-order but our internal systems keep your records current and your item will ship as soon as its available.